HBZ Kenya Branches
Habib Bank AG Zurich Habib Bank AG Zurich 50 Years
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Habib Bank AG Zurich (HBZ) was established on August 25, 1967 in Switzerland. Based on a solid foundation of banking tradition that spans several generations, the Bank began its operation from 1 Todistrasse, Zurich.

Traditional banking values set in the context of international banking has determined HBZ's corporate philosophy - "Service with Security" - for over 50 years in operation.

Providing corporate, personal, private, and correspondent banking products, we offer highly personalised service through our international network of branches, subsidiaries and affiliates. All group banking functions are managed out of the Head Office located in Zurich, Switzerland at 59 Weinbergstrasse. The group Private Banking division is based nearby at 53a Weinbergstrasse.

HBZ, a technology pioneer and leader in the banking sector offers a wide range of financial products and services complemented by innovative delivery channels.

"THE BANKER" Magazine (July 2016 issue) ranked HBZ as the "4th Most Sound Bank" in Switzerland and as the "204th Soundest Bank" in the world.

Global Ranking 2015 2014 2013 2012 2011 2010
World ranking in soundness (out of 1000 banks) 204 166 126 152 174 155
Ranking in Switzerland 27 27 27 27 26 28
Ranking in Switzerland in soundness 4 3 5 5 5 4
B/S capital adequacy ratio 19.90 19.50 21.02 19.36 16.09 14.50

These rankings further demonstrate HBZ's reputation and enables it to liaise with a wide range of banks, including leading global financial institutions on equal footing. Moreover, this also allows HBZ to provide bespoke solutions based on individual client needs.

Today, with over 90 years of banking tradition, HBZ is positioned as a leading international bank, providing business and personal financial services, with a focus on owner-operated enterprises across the globe.

 








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Copyright © Habib Bank AG Zurich.
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Customer Complaints Handling Procedure

The Bank aims to please its customers at all times. It has a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about any of its banking service(s).

At first instance you should direct your complaint to the manager of the branch where you hold your bank account. If you do not consider that you have received a timely and fair response to your complaint from your branch, you should contact the Manager - Area Office at Habib House, Koinange Street P. O. Box 30584 – 00100 Nairobi, Kenya. It is the Bank's policy to acknowledge your complaint within 24 hours and to reply to you within 5 working days. In circumstances where this is not possible, the Bank will keep you informed of progress regularly.

The Bank expects the majority of complaints will be quickly resolved to your satisfaction at this level. If however you are still dissatisfied you can write to the Country Manager at the address below:

Habib House, Koinange Street,
P. O. Box 30584 00100 Nairobi, Kenya.

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