HBZ Kenya Branches
Habib Bank AG Zurich Habib Bank AG Zurich
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KENYA > HBZ KENYA

Habib Bank AG Zurich began its Kenya operations in 1978. Today, the operation has four branches, three of which are in Nairobi and one is in Mombasa.

Habib Bank AG Zurich Kenya was ranked "Third Best Bank in Kenya - Tier IV" according to The Banking Awards 2012 (http://www.thinkbusiness.co.ke) presented by Think Business Limited.



 







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Copyright © Habib Bank AG Zurich.
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Customer Complaints Handling Procedure

The Bank aims to please its customers at all times. It has a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about any of its banking service(s).

At first instance you should direct your complaint to the manager of the branch where you hold your bank account. If you do not consider that you have received a timely and fair response to your complaint from your branch, you should contact the Manager - Area Office at Habib House, Koinange Street P. O. Box 30584 – 00100 Nairobi, Kenya. It is the Bank's policy to acknowledge your complaint within 24 hours and to reply to you within 5 working days. In circumstances where this is not possible, the Bank will keep you informed of progress regularly.

The Bank expects the majority of complaints will be quickly resolved to your satisfaction at this level. If however you are still dissatisfied you can write to the Country Manager at the address below:

Habib House, Koinange Street,
P. O. Box 30584 00100 Nairobi, Kenya.

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