CUSTOMER COMPLAINTS / FEEDBACK HANDLING PROCEDURE

Habib Bank AG Zurich is committed to providing exceptional customer service. We welcome the opportunity to address any concerns or complaints you may have. In most instances, your complaint can be resolved by simply making us aware of it. You can raise your issue with our staff in person at any of our branches.

We encourage you to contact us using one of the following options:

• Submit online: Complaints/Feedback Form
• Email at: complaints@habibbank.com
• Call at: 800 HABIB (42242)
• Mail at:

  Habib Bank AG Zurich

  UAE Zonal Office,

  367-1013, Umm Al Sheif,

  Opposite Gold & Diamond Park, Sh. Zayed Road,

  P.O. Box 3306, Dubai, U.A.E.

Our online banking customers can use secure mail to register their complaints/feedback also.

It is bank's policy to reply to you within 10 working days. In circumstances where this is not possible, the Bank will keep you informed of progress regularly.

The Bank expects the majority of complaints will be quickly resolved to your satisfaction at this level. If you are not satisfied with the response from the branch, then you can write (with details) to the Country Manager at our mailing address. If you still feel we have not resolved your complaint fairly then you have the right to refer your complaint to the UAE Central Bank.

Please visit http://www.centralbank.ae for more information on how to do that.

Habib Bank AG Zurich strives to provide superior service to our customers. Be it an exceptional experience or we did not meet your expectations, please share your feedback or compliments so we can serve you better. You can submit your feedback through the complaint/feedback form.

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